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In a perfect world, every company would have software experts on their staff answering a myriad of questions that arise on a daily basis. With HRorg, it is like having a full-time expert on staff, ready to answer any question, at a tiny fraction of the cost.
As part of the process of supporting users, our staff may request access to view the user's screen. If granted, the support person and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. It's as if our support person is sitting right next to them.
There are no hold times. Support phone calls are answered immediately by our staff. Off hours, users submit their request online through a simple form.
Calls are taken weekdays 9:00 AM - 6:00 PM MST. Outside of these hours, a support person will respond to requests submitted online.
There is no limit to the number of support requests for any user.
XPERT user support is available by telephone at 1 877 926-6500, or by submitting a support request on the Web through the " Customer Center " user interface .
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